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Your privacy is important to us. 

United Way of the CSRA (herein referred to as “United Way”) respects the privacy of every visitor to our website and those we meet in person. Your privacy is a high priority, and we go to great lengths to protect it as it is very important to us. United Way will never sell, trade, share, or rent your personal information to its merchant partners, member agencies, or any other third parties without your prior consent. This Privacy Policy explains our information practices. This Policy may be changed or updated from time to time. By visiting United Way’s website at you accept the practices described in this Policy for both digital and in-person interactions.

Information Collection

We will not collect personal information from you when you visit our website or fill out our physical pledge or other forms unless you provide the information to us voluntarily and knowingly with a confirmation alert (verbal or digital) prior to submission.


  • Making a financial contribution: When you make a financial contribution, we collect your name, contact information such as physical address and phone number, along with your preferred payment option. This information allows us to process and fulfill your donation and notify you of your donation status. In regards to credit card payments, we do not keep credit card or bank information in any of our databases. On physical pledge forms, we not accept credit card numbers to be written in. You must either call our office to complete a donation via phone or go to our donate page to complete the electronic form on your own. If a check donation is made, we do keep a photocopy of your check on file for auditing purposes that is secured and managed by our Finance Director and never distributed to an employee. 

  • Signing up for email updates: When you sign up to receive e-mail updates, we ask for your name and email address.

  • Other tracked information: When you request information about running a campaign, enter a sweepstakes, complete a survey, vote in online polls or any other function that uses a submit/go feature, we may track personal information you provide in our secure and internal database of community supporters. Your information is never provided to an outside or third-party without your consent. 



An IP address is a number assigned to your computer automatically when you use the internet. We use your IP address along with other users’ IP addresses to track usage patterns and improve our Website. At no time is your IP address linked with anything that personally identifies the owner of the IP address.

The Use of "Cookies"

We use “cookies” and other technologies to enhance your online experience. A “cookie” can be either permanent (i.e., it remains on your computer until you delete it) or temporary (i.e., it lasts only until you close your browser). A “cookie” is a small text file that helps us recognize repeat visitors, facilitate the visitor’s ongoing access to and use of the site, and track usage behavior and compile aggregate data that can lead to website improvements.


Cookies may also help us customize certain content on the website. Cookies and other similar technologies collect non-personal information about the user of a particular Internet Protocol (IP) address. If you do not want information collected through the use of cookies, you can deny or accept the cookie feature using a simple procedure available in most browsers. If you block cookies, however, you may lose some website functionality.

Security of Credit Card Information

We use a variety of safeguards to protect the security of your credit card transactions. We use technologies and processes such as encryption, access controls, network firewalls, physical security, and other measures. These measures make it extremely difficult for anyone to intercept the credit card information you send to us.


United Way works with a third-party credit card platform in the same way as other e-commerce websites. This partner is a member of the TRUSTe program, PCI compliant, and handles all information in accordance with laws enacted to protect consumers like you.

How We Use Your Information

United Way will not sell, trade, or share personal information about our financial donors with anyone else, nor will we send mailings to our financial donors on behalf of other organizations, unless a donor has given us specific permission to do so.


If you provide United Way with personal information when you visit our website, or in person at an event or a physical form, we may enter your name into our database so we can contact you to obtain your input, provide information about our programs and events, or solicit future contributions. At any time you may opt out of receiving such solicitations by emailing and requesting to be taken out of our database or your information made anonymous. 


United Way tracks user traffic patterns with Google Analytics, but this tracking is not associated with individual users. Learn more about Google Analytics.  At no time will personally identifiable information that you provide be shared with any other third parties.

Obtaining Information from Minors

United Way, at no point, collects information from minors without the consent of a legal guardian or parent. United Way considers anyone under the age of 18 a minor in this instance. 

We Care About Doing It Right

United Way is committed to accuracy and precision in processing your contribution information. We employ a variety of error-checking procedures, and our systems are subject to independent external and internal audits to ensure the privacy, security, and accurate processing of your information.

Contact Us About Your Privacy

Contact if you want to:


  • be removed from our database or change your status to anonymous

  • correct or update your information

  • be removed from our e-newsletter and email communications


Updated June 23, 2020

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